Privacy Policy — e777e

1 Information We Collect

When you create an account or use e777e services, we collect a limited set of information necessary to provide a safe, fair, and personalised experience. The categories of data we may collect include:

• Identity data: full name, date of birth, national ID or passport number (for KYC verification purposes).
• Contact data: email address, mobile phone number, and residential address (city/district level, e.g. Dhaka, Chittagong, Sylhet).
• Financial data: transaction records related to deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfers. We do not store full payment credentials.
• Technical data: IP address, browser type, device model, operating system version, and session duration — collected automatically when you access our platform.
• Usage data: game history, bet amounts, session frequency, promotional redemption records, and platform navigation patterns.

We collect only what is genuinely required to operate the platform, verify identity, process payments, and comply with our responsible gaming obligations. We do not collect sensitive data categories such as racial or ethnic origin, religious beliefs, or health records.

2 How We Use Your Information

Your personal data is used solely to deliver and improve the e777e experience. Specifically, we use the information we hold for the following purposes:

• Account management: registering your account, verifying your identity (KYC), and maintaining your player profile.
• Transaction processing: securely handling deposits and withdrawals through bKash, Nagad, Rocket, and partner banking channels.
• Customer support: responding to your queries, complaints, or requests submitted via email or live chat.
• Responsible gaming: monitoring gameplay patterns to detect signs of problem gambling and proactively offering self-exclusion tools or deposit limits.
• Security and fraud prevention: analysing technical and usage data to identify suspicious activity and protect all players on the platform.
• Communications: sending account-related notifications such as deposit confirmations, bonus activations, or security alerts. Marketing communications are only sent with your prior consent and you may opt out at any time.

3 Payment Data & Financial Security

e777e supports deposits and withdrawals through Bangladesh's most trusted mobile financial services, including bKash, Nagad, and Rocket, as well as Dutch-Bangla Bank, City Bank, and other partner institutions. All financial transactions on the platform are encrypted end-to-end. We never store complete card numbers, mobile wallet PINs, or banking passwords on our servers.

Transaction records are retained for a period necessary to meet our financial reporting obligations and to assist in the resolution of any disputes. These records are accessible to you through your account dashboard at any time.

4 Cookies & Tracking Technologies

e777e uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. We use three categories of cookies:

• Essential cookies: required for the site to operate, including session management, security tokens, and login state. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand how players navigate the platform so we can improve page layouts, game discovery, and loading performance. Aggregated data only — individual players are not profiled.
• Preference cookies: remember your settings such as preferred language (English/Bengali), notification preferences, and display options so you do not have to reconfigure on every visit.

You can control cookie preferences through your device browser settings. Note that disabling non-essential cookies may affect some aspects of your experience on the platform, such as saved preferences or personalised game recommendations.

5 Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share data only in the following strictly limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and partner banks receive only the minimum transaction data required to execute your deposit or withdrawal. They operate under their own privacy frameworks.
• Game providers: companies such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session tokens to load game content and track RTP outcomes. No personally identifiable information is shared with game studios.
• Legal and regulatory obligations: we may disclose data to competent authorities when required by law, court order, or to prevent fraud, money laundering, or other criminal activity. We will notify you of such disclosure where we are legally permitted to do so.

In all cases, data shared with third parties is limited to the minimum necessary and is subject to confidentiality agreements. We remain accountable for ensuring that any partner who receives your data handles it responsibly.

6 Data Retention

We retain your personal data for as long as your account remains active or as needed to provide our services. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, subject to the following exceptions: we are required to retain certain transaction records and identity verification documents for a minimum period to comply with anti-money laundering (AML) obligations and dispute resolution requirements.

Technical data such as IP logs and session records are routinely purged on a rolling cycle. We do not keep technical data indefinitely. Anonymised, aggregated statistical data (not linked to any individual) may be retained longer for platform improvement purposes.

7 Your Rights as a Player

As an e777e player, you have meaningful rights over your personal data. You may exercise any of the following rights by contacting our support team:

• Right of access: request a copy of all personal data we hold about you, including your account details, transaction history, and communication records.
• Right to rectification: if any information we hold is inaccurate or outdated, you may ask us to correct it promptly.
• Right to erasure: you may request deletion of your personal data. We will action this within a lawful timeframe, subject to our retention obligations described above.
• Right to restrict processing: you may ask us to pause certain uses of your data while a query or complaint is being resolved.
• Right to object: you may opt out of marketing communications at any time by following the unsubscribe instructions in any message we send, or by contacting support directly.

We aim to respond to all data rights requests within 30 days. In complex cases, we may extend this period once by a further 30 days, notifying you of the extension and the reason. There is no charge for exercising your rights in normal circumstances.

8 Security Measures

e777e employs a layered security architecture to protect your data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include: 256-bit SSL/TLS encryption on all data in transit; secure storage of account credentials using industry-standard hashing algorithms; two-factor authentication (2FA) available to all players; server-level firewalls and intrusion detection systems; regular security audits and vulnerability assessments by qualified third-party specialists; and strict internal access controls — only authorised personnel with a genuine operational need can access player data, and all access is logged and monitored.

While no online platform can guarantee absolute security, we continuously review and update our practices to stay ahead of emerging threats. If you suspect your e777e account has been compromised, please contact us immediately at [email protected] and change your password without delay.

9 Children's Privacy & Age Restriction

e777e is strictly an adults-only platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account and delete all associated data.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will post a prominent notice on the e777e platform and update the effective date at the top of this page. Continued use of the platform after the effective date of any revised policy constitutes your acceptance of those changes.

We encourage you to review this Privacy Policy periodically so you are always aware of how we handle your information. The current version of this policy is always available on this page.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e777e handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to responding promptly and transparently.